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PIL Restart Program

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PIL doesn’t sell diamonds. PIL is a Chance to Change.

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The piece of diamond you bought yesterday is a dream for you tomorrow, not a memory that holds you back.

At PIL, we offer you the freedom to upgrade your jewelry while preserving its original value, with a clear, supportive structure that adapts to your emotional journey.

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Upgrade anytime to a new piece - You keep your original purchase's value as credit

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     Trade-In Eligibility:​

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  • Your Trade-In piece must be in excellent condition, with no missing stones, damage, or visible alterations.

  • The item must be a PIL Jewelry purchase made in the past, trade-ins from other sellers are not accepted.

  • You must provide your original purchase receipt or invoice when completing the trade-in.

  • If your piece includes an IGI or GIA certificate, it must be returned along with the jewelry.

  • All Trade-Ins will undergo a full inspection upon arrival. PIL Jewelry reserves the right to decline any piece that has been altered, repaired, or shows wear inconsistent with normal use.

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  • Important Notice: If you are unsatisfied with your new piece after trading in your old one and it is within 10 days of the purchase of the new piece, then you can repeat the Trade-In process and only pay 10% of the new piece’s value as a Trade-In fee, while getting the new pieces full value back on a PIL Gift Card (Just like you did when you purchased the new piece).

  • After 10 days have passed since the purchase, the fees will be normal as stated in the Value Retention Based on Ownership Period section.

  • For questions or to begin your Restart Journey, please contact our support team at support@pilsdiamond.com. Our team will guide you through the online trade-in process with care and transparency.

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  • Upgrade: You only pay the difference price + tax

    • Example: You trade in a $5,000 piece for an $8,000 item​

    • You only pay the price difference + tax ($3000 + tax) 

    • That is a saving of $5,418

    • Enjoy a seamless Upgrade while keeping the value you’ve invested

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  • Downgrade: Use your Credit toward a lower price Item, and we refund the balance as a "PIL Gift Card"

    • Example: You trade in a $5,000 piece for a $3,000 item

    • You pay 0 at Check Out 

    • You will then receive a "PIL Gift Card" in the remaining balance of $2000 ($5,000 - $3,000)

    • This Credit can be used toward any future purchase 

    • Enjoy a seamless Downgrade while keeping the value you’ve invested.

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  • Value Retention Based on Ownership Period:​

    • 0 – 6 months:     20% deduction

    • 6 – 12 months:   30% deduction

    • 12 + months:       40% deduction ​

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  • Why It Matters:

    • You pay less, but own more. 

    • Each trade in marks a new chapter in your story. A reflection of how your style and journey evolve over time

    • Your original piece becomes a lifelong asset, one that evolves with you.

    • It’s not just jewelry. It’s a legacy you live through, not lock away.

    • At PIL, we believe that one meaningful piece can change with you, grow with you, and even change your life.

    • Emotions change - Diamonds can too.

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We designed PIL to honor growth, not lock you into the past

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